Terms and Conditions
These terms and conditions form an integral part of your Application on the Registration Form. These terms and conditions are deemed to have been read by you upon signature by you of this Registration Form.
You acknowledge the correctness of the information as contained in the Registration Form and agree to be liable for all costs and expenses as recorded therein.
In these Terms and Conditions:
- "SOS" means the SOS Mail Solutions.
- "Client" means the person/s/entity/business who/which is completing this Registration Form.
- "Services" means the services set out below.
Appointment
The Client appoints SOS to provide the services in accordance with these Terms and Conditions.
Services
The services to be provided by SOS include, but are not limited to the provision of an alternative mail solution service.
Mail Forwarding Procedures
- All names of the Client's and their representatives or agents must be registered for sorting purposes.
- Once registered as an SOS member, an account will be activated showing all names registered, including the advance postage deposit fee paid. If the Client selects to receive internet access to their account details they will receive an email notification of their login and password 48 hours after registration has been received.
- All mail received on the Client's behalf will be held at the SOS Mail Solutions office until the Client provides SOS with a forwarding address.
- Commencement of registration will be from the date of the client’s departure.
- SOS will not be held responsible for any prohibited or dangerous goods sent, or lost, damaged or stolen goods.
- SOS does not open any Client’s mail unless authorised in writing by the Client.
- SOS cannot be held responsible for any mailing instructions not received due to electronic communications breakdown. Refer Disclaimer below.
- Registration fees or part thereof are not refundable at any time.
- Credit left at the end of your registration is refundable.
Personal Shopper and Parcel Forwarding Procedures
- All names of the Client's and their representatives or agents must be registered for sorting purposes.
- Once registered as an SOS Shopper, an account will be activated when the first item is received or a request for SOS Mail Concierge to purchase items on clients behalf.
- All parcels/items received on the Client's behalf will be held at the SOS Mail Solutions office until the Client provides SOS with a forwarding address.
- The client (Shopper) must use the correct name and ID number on all correspondence.
- The client (Shopper) can only have one (1) account and the name on the account must be the same name on the parcel received.
- Any variation to this, will result in the parcel been returned to sender.
- No prohibited or dangerous goods are to be purchased, sent to SOS Mail Solutions.
- SOS will not be held responsible for any prohibited or dangerous goods sent, or lost, damaged or stolen goods.
- SOS will open all Clients’ parcels before despatching to their International destination.
- SOS cannot be held responsible for any mailing instructions not received due to electronic communications breakdown. Refer Disclaimer below.
- SOS Mail Concierge Service will charge the client (shopper) the total purchase price of your order, including any domestic shipping charges and taxes.
- Once the order is submitted, we will review the information with the vendor and submit the order.
- There can be instances where the order does not match exactly to what was submitted. SOS Mail reserves the right to cancel the order and refund any funds.
- SOS Mail Concierge Service will notify client (shopper) of any variation.
- All charges must be paid directly to into our PayPal account.
- If there is any variation to the purchase price, domestic shipping charges, PayPal fees, taxes or total cost whilst the items are being purchased or in transit, SOS Mail Solutions reserves the right to hold these items until the cost variance has been paid.
- Please note that all personal shopper orders are final, once they have been placed with the merchant.
- Any purchases that may need to be returned to the store, retailer and supplier will be at the clients (shopper’s) expense.
- All packages/items received by SOS Mail Solutions on behalf the client (Shopper) will remain the property of SOS Mail Solutions until all payments for goods or shipping have been received and cleared.
- Any disputes lodged against SOS Mail Solutions through PayPal will be vigorously contested.
- Any fraudulent transactions carried out through any payment to SOS Mail Solutions will be reported to the Australian Police Fraud and Cyber Crime Unit and Acorn (Australian Cybercrime Online Reporting Network.
Warranties
The parties warrant to each other that they are properly constituted and have full power and authority to enter into this agreement.
- SOS warrants that it will provide the Services in a conscientious and professional manner.
- The Client warrants that all payments will be made in accordance with the fees schedule specified in the Registration Form and these Terms and Conditions.
- The Client warrants that they are not an undischarged bankrupt(s).
Indemnity
The Client indemnifies and holds SOS harmless from and against any and all claims, demands, actions, regulatory proceedings and/or causes of action, and all damages, liabilities, costs or expenses (including legal expenses) relating to or arising from any negligence or willful misconduct by the Client, or his/her/their agents or any other person engaged by the Client directly to attend, perform or provide any Services. SOS is not liable for damage or loss of any post, article or property which may have been sent to the Client in the postal system.
No Liability
SOS will not be liable for any loss, theft, damage or injury to persons or property, claims damages, costs and expenses arising out of any willful or negligent act or omission of any person, servant or agent of SOS.
Disclaimer
All use by the Client of the SOS website www.sosmail.com.au is at the Client's own risk. The Client assumes complete responsibility for and for all risk or loss resulting from the Client's downloading and/or use of or referring to or relying on information, products, services or materials provided on the SOS website, or any other information obtained from the use of the website. SOS will not be liable for damages arising after the Client's use or inability to use the website and the Client hereby waives any and all claims with respect thereto whether based on contract, tort or other grounds. The website is available to all users "as is". SOS makes no representations, warranties or undertakings that the website, or the server that makes it available, will be free from defects, including, but not limited to viruses or other harmful elements. SOS accepts no liability for any infection by computer virus, bug, tampering, unauthorised access, intervention, alteration or use, fraud, theft, technical failure, error, omission, interruption, deletion, defect, delay, or any event or occurrence beyond its control, which corrupts or affects the administration, security, fairness and the integrity or proper conduct of any aspect of the website. To the greatest extent permitted by applicable law, all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about any of the Services, information and/or materials on the website, including without limitation, their accuracy, their completeness or their merchantability, quality or fitness for a particular purpose.
International Shopping - Fees, Duty and Prohibited Items
All products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside australia. SOS does not offer any assistance in this process.
Confidentiality
The parties represent and warrant that they will not, during the terms of this agreement or at any time thereafter, except in the proper course of performing any of the duties and/or obligations under this agreement or as required by law, use or disclose to any person any confidential information and will use their best endeavors to prevent the unauthorised use or disclosure of the confidential information by third parties.
Intellectual Property
The Client acknowledges that the Services may involve aspects unique to SOS. SOS will be the owner of all Intellectual Property Rights arising from the provision of the Services including but not limited to copyrights, designs, design rights, trade marks, trade names, licenses, logotypes and service marks and any right to have confidential information kept confidential.
Payment
The Client must pay to SOS the fees specified in the Registration Form as outlined in these Terms and Conditions, to be paid by the date(s) specified with any payments made following these dates incurring a penalty fees of 10-15% at the discretion of SOS.
Termination
- Termination on notice - Termination of contract by either party will be accepted in written form only.
- Termination for cause - Either of the parties may, without prejudice to any other rights they may have at law or under these Terms & Conditions immediately terminate this agreement by notice in writing to the other party on the occurrence of any of the following events:
(i) In the event the other party commits an Act of Bankruptcy; or
(ii) In the event that the other party fails to remedy or adequately redress any breach of this agreement within 21 days after being given notice in writing requiring the breach to be remedied or adequately redressed by the either of the parties.
Notices
- Method of giving notices - The methods of providing notice, consent, request or any other communication under this agreement must be in writing and must be left at the address of the addressee, or sent via post to the address of the addressee or sent by facsimile to the exhibition as specified or any other address or facsimile number the addressee requests.
- Time of receipt - A notice given to a person in accordance with this clause is treated as having been given and received:
(i) If delivered to a person’s address, on the day of delivery if a business day, otherwise on the next business day;
(ii) If transmitted by facsimile to a person’s address and a correct and complete transmission report is received, on the day of transmission if a business day, otherwise on the next business day.
Force majeure
SOS will not be held liable for any loss, damage or delay arising out of, or be in default of its obligations by reason of the inability to perform its obligations under this agreement for any reason that is beyond its control including, but not limited to power failure, strikes, labor disputes, war, shortage of materials or transportation, government regulation, fire or Acts of God.
General
- Waiver - The non-exercise of or delay in exercising any power or right of a party does not operate as a waiver of that power or right, nor does any single exercise of a power or right preclude any other or further exercise of it or the exercise of any other power or right. A power or right may only be waived in writing, signed by the party to be bound by the waiver.
- Amendment -This agreement may only be amended or supplemented in writing, signed by both the Client and SOS.
- Severability -Any provision in this agreement which is invalid or unenforceable in any jurisdiction is to be read down for the purposes of that jurisdiction, if possible, so as to be valid and enforceable, this is otherwise capable of being served to the extent of the invalidity or unenforceability, without affecting the remaining provisions of this agreement or affecting the validity of that provision in any other jurisdiction.
- Liability of parties - If two or more parties are included within the same defined term of this agreement:
- A liability of the parties under this agreement is a joint liability of all liability of each of the parties;
- A right given to the parties under this agreement is a right that is given to each of the parties; and
- A representation, warranty or undertaking made by each of the parties.
Law and jurisdiction
The law specified in the State of Queensland and the Commonwealth of Australia governs this agreement. The parties submit to the non-exclusive jurisdiction of the courts of State of Queensland and the Commonwealth of Australia governing this agreement and any courts, which may hear appeals from those courts in respect of any proceedings in connection with this agreement.
 (002).jpg){kind=logo}
