There is a maximum of two adults per registration. Children under 16 are free as long as they share the same surname as one of the registered adults.

You will be advised when your advance drops below $15.00. If you wish to top this up using your credit card, you can nominate for this to happen automatically on your application form.

You can log onto your account on our Website using your username and password and go to "View Account". This will give you a detailed statement of what funds have been used todate and what your current balance is.

We understand our customer's concerns regarding confidentiality. The privacy of our customers is of utmost importance to us.

At the end of your trip or upon cancellation of your membership, SOS Mail will refund the balance of your deposit. If you paid by credit card for your deposit, your card will be refunded within a time frame from the last payment. If paid PayPal,A refund through PayPal will be issued. If you require it to be paid into your bank account, Name of Bank,Name of account, BSB  & account number must be provided.

YES, Click here to view our demo page which has links to our demo accounts for mail forwarding, business mail management and customer order returns.

By following the steps below will assist in some way to having a secure online mail account.

• Logout of your account when you have finished.
• Do not access your account from shared computers.
• Don’t leave the computer unattended with your information on the screen.
• Keep your operating system up to date, along with your antivirus software.